General. We may refuse any Transaction or limit the amount to be transferred, either on a per-transaction or aggregated basis. These limits may be imposed on individual accounts or linked accounts. We reserve the right at any time to modify or discontinue all or any part of the Service.
Delays. Your Transaction may be delayed by Our effort to verify Your identity and validate Your Payment Instruments and otherwise comply with laws or manage our financial risk. You may be entitled to a refund in certain circumstances and you may cancel your transaction at any time while it is pending. We also work with third parties (our partners to make some of the services accessible and available to you, at times, you might experience delays that may be as a result of our partners’ services.) We provide the status of the transaction and we do our best to inform you under the same the reason for the delays.
Commercial transactions. You should not use the Service to send money except to people that you know. We are not responsible for, the quality or delivery of goods or services that you pay for using the Service. You accept that using the Service to pay for goods and services or sending money to people unknown to you is at your own risk and We shall not be responsible for any loss or damage that may result from your abuse of the Service.
Unauthorised transactions. You may not use the Service in violation of this Agreement or applicable laws, rules or regulations. for illegal purposes (for example, committing fraud); You cannot use your Eversend account in the following ways, either directly or indirectly:
- In a way that we reasonably believe might harm our ability to provide our services;
- To send money to and receive money from a credit card account;
- To control or use an Eversend account that’s not yours;
- To create Eversend Cards for any other person other than yourself;
- To allow anyone else to have access to or use your account or the Eversend app; or
- To abuse, exploit or get around any usage restrictions set by a service provider your Eversend account or Virtual Card is registered with. For example, you must only use one Eversend Card for any particular service provider that offers a free subscription or trial period; or to trade in foreign currencies for speculative purposes (that is, to take advantage of any expected rise or fall in the value of a currency) or to take advantage of discrepancies in the foreign exchange market.
Please act in a respectful way towards US and Our support staff – We’re here to assist you.
It is a violation of this Agreement to use the Service for any of the following activities or services:
- Sexually-oriented materials or services;
- Gambling activities;
- Fraud, money-laundering;
- The funding of terrorist organisations;
- The purchase or sale of tobacco, tobacco-related paraphernalia, firearms, prescription drugs, or other controlled substances;
- To send money to a Recipient that has violated the Agreement.
If you use the Service in connection with illegal conduct, We have an obligation to report you and the alleged conduct to law enforcement.
Ineligible Transactions. We may refuse Transactions from certain Senders and to certain Recipients that are included on the Specially Designated Nationals list, Non-cooperative Countries and Territories list, and such other lists as issued by different government agencies.
Changes to a Transaction. We generally do not let You change the details of Your Transaction once it’s submitted to us for processing. It is Your responsibility to make sure Your Transaction details are accurate. As a precaution, before We honour Your payment instruction, We shall always ask You if You intend to make payment to the recipient indicated in the instruction and request You to verify Your identity through authentication.
Restricted activities. In connection with Your use of Our website or the Service, or in the course of Your interactions with Eversend, a user or a third party, You undertake not to:
- Breach this Agreement, or any other agreement between You and Eversend;
- Provide false, inaccurate, or misleading information;
- Refuse to cooperate in an investigation or provide confirmation of your identity;
- Use an anonymising proxy;
- Provide Yourself a cash advance from Your credit card (or help others to do so);
- Use any automatic device, or manual process to monitor or copy our website.