Exchange, save and send money instantly at the best
possible rates - within and beyond Africa.
We started with one inspired young man fixing the perils
of sending remittances to her grandma in Uganda. Now
we’re building the financial octopus for Africa and
Today, we have built a multi-currency e-wallet that
helps you send money and airtime across borders at the
cheapest, fastest, safest way possible.
Manage UGX, KES and USD from your fingertips
Load with Visa/Mastercard/American Express, or mobile
Deliver into mobile money in Uganda, Kenya, Tanzania
and Rwanda (more coming!)
Deliver between Eversend wallets for free
Pay for airtime (Uganda and Kenya!)
And we are dreaming bigger.
We will soon provide other financial services (loans,
insurance, other bill payments) through the app.
How does Eversend work?
1. Add money to your Eversend wallet.
From this balance, you will be able to exchange
currencies, send money, or buy airtime.
You can do this using
Debit or credit card (Mastercard / Visa / Maestro /
Mobile money (in Kenya and Uganda)
2. Exchange between currencies. Now in UGX, USD, KES. We
are working to add more!
3. Send money to mobile money accounts (in Uganda,
Kenya, Rwanda, Tanzania) or Eversend wallets.
4. Send airtime (to Kenya and Uganda).
Which countries are supported by Eversend?
We are currently only supporting legal residents of the
Africa: Ghana, Kenya, Nigeria, Rwanda, South Africa,
Swaziland, Tanzania, Uganda
Europe: Belgium, Netherlands, France, Germany,
Switzerland, United Kingdom
Rest of the World: Australia, Canada, India, Kuwait,
South Korea, Turkey, United Arab Emirates, United States
We are launching in many more countries soon, stay
You can send your money to other Eversend wallets, or
mobile money accounts in Kenya, Uganda, Rwanda and
How long does it take for my money to reach the recipient?
Mobile money: Approximately 5 minutes
Bank accounts: Same day, or next day if the money was
sent after 4pm.
What are our charges on sending money?
We believe your money should be spent on what matters,
so we are working hard to bring you no-cost transfers.
While we work on that, the cost of international money
transfers on Eversend differs across countries and
The transaction cost vary according to a number of
1. How you load and deliver the money
There's a small charge that your issuing bank and mobile
money service providers deduct that isn't taken by us.
e.g. Different card issuers charge differently for
payments you make from the card.
2. We charge 1.5–3.5% on the foreign exchange rate.
For example, the cost of sending to these countries
would be slightly different.
Sending to Uganda mobile money.
Sending to Kenya mobile money.
Sending to Rwanda mobile money.
Sending to an Eversend wallet. (Completely free of
This amount is not constant due to the above factors,
but we make sure to clearly show you the total cost in
the app before you send your money — when you enter
your transaction details on the app.
What are our charges on airtime?
Sending airtime using any of your eversend wallet money
is free of service charge.
How safe is the app?
The Eversend wallet is a safe place to store, send, or
manage money. We work with a reputable financial
institution to ensure all money loaded is stored in
encrypted and secured accounts. We pride ourselves on
the robust security measures we have in place. We’ve
transferred millions of USD, and have never lost a cent.
We hope this will make you feel confident to trust us
with your money.
Our policies and procedures are also designed to protect
both your confidentiality and the security of your
information, including your personal and card
information. We store and process your personal
information using our servers located in secure data
centres, that are protected by firewalls and have
restricted access in compliance with applicable
regulations. All data passed between Eversend mobile
apps, our servers, and third parties are SSL encrypted
so no one outside the system can access them.
What is the age limit?
You need to be 18 years old or above to open an Eversend
How do I download the Eversend app?
You can download our app directly from the
Google Play. We will soon have a USSD channel in some African
countries to serve those without internet access.
How do I get verified on Eversend?
After you’ve registered with Eversend, we’ll ask you to
A photo of a valid, original GOVERNMENT-ISSUED photo
ID (passports, government ID, license. So not your
hospital card, loan card, or other cards not issued by
A photo of your face
Go to 'Profile' under the 'More' section of our app, and
verify your identity. We may request a copy of your
legal right to remain in one of our supported countries
(e.g. visa, residence permit).
Tips for a fail-proof verification:
Take a clear picture of your identity document, where
every single detail is readable without any blur
Take the photos somewhere brightly lit
Turn flash off to avoid glare on your documents
Make sure the details on your Eversend profile match
the details on your legal document
Make sure that your legal document has at least 3
months validity left on it
Do not take a picture of a picture
You’ll hear back from 10 minutes to a day.
Why do I need to verify my identity?
You need to verify your identity in order to use your
Eversend account. This policy is in line with a finance
regulation commonly known as 'Know Your Customer’ (KYC)
and is the process of a business verifying the identity
of its clients. It is simply an anti-corruption and
Until you have completed this step, you are not bound by
Eversend’s General Terms of Service. Any card top-ups or
bank transfers you send into your Eversend account
before verifying your identity will be made at your own
risk and are subject to applicable fees.
How do I edit my personal details?
If you have not verified your account yet, you can edit
your personal details in the Profile section of the app.
Once your identity has been verified, you will be able
to edit some of your details but not all. Please contact
the support team should you wish to change any of this
I’m unable to verify my identity
If you are waiting for the verification result, please
note that it can take anywhere between 10 minutes and 1
day for you to hear back from us. If your verification
has failed, please try again and double-check that your
images are clear and all document photos are readable
without any blur or glare.
Please note that you must be 18 years or older to open a
How do I add money by card?
Open the Eversend app and tap ‘Add money'
Add your correct card details including the 16-digit
card number, expiry date, and CVV code
Enter the amount you would like to add
If successful, your top-up will appear instantly in
The card must be your own. If someone else would like to
add money to your Eversend account, they can send money
to your account instantly via their Eversend app.
How do I verify my card when I add it to my wallet?
Verifying your top-up card lets us know that the card
you used to add money to your Eversend account is your
he first time you add a card to your Eversend wallet, we
will limit it to a small amount (11 USD) until someone
from our team reaches out to you to have it verified.
The card must be your own.
Once it is verified, you will be free to use it in the
app for larger amounts.
What cards are supported?
You can top up your Eversend account with a debit or
credit card that operate in UGX, TZS, GBP, EUR, USD,
AUD, CAD, CHF, CZK, DKK, HKD, NOK, PLN, RON, and SEK. We
currently support Mastercard, Visa, and Maestro cards.
Please note, credit card top-ups will be recognised as a
normal card transaction, not a cash advance.
How do I add money by mobile money?
Click ‘Add money’ for currencies where we support
mobile money (currently: UGX and KES)
Enter the amount and tap ‘Load Money’
We will send a debit request to your default
We will need to verify the numbers by SMS before we
allow it for top ups
You can add more than one number for mobile money top
Are there any top-up limits?
Yes, reach out to us to let you know what your limit is.
On some occasions, we may ask you to verify your source
How do I add money by cash?
Unfortunately, we do not accept cheques or cash deposits
into your Eversend account.
How do I exchange money via the Eversend app?
You can exchange between currencies in the Exchange
section of the app.
Just enter the amount of money you would like to
exchange on the top and the amount you will receive will
appear in the box below. Click ‘Exchange’, and that's it
- your balance will be updated.
We are currently working to get our exchange rate as
close to the interbank rate as possible.
Why has my add money request failed?
Some of the most common reasons are that you've had
insufficient funds, input wrong card details (expiry
date, CVV, billing address), or used an expired card.
Please contact your card issuer directly as they might
have declined our authorisation request for various
reasons. We also have a daily top-up limit for recently
added top-up cards, so please wait until the next day if
you have just added a new card and topped up
successfully with it before. This daily limit will be
increased automatically after a few top-ups.
Why is my add money request still pending?
Ideally, topping up by card should be instant. If your
top-up is still pending, it’s likely that the funds will
be reverted back to your bank account shortly.
The recipient has not received the money
Please double-check the estimated arrival date of your
transfer. Reach out to the Eversend support team if a
mobile money transfer has taken more than 6 hours or if
a bank transfer has taken more than 3 days to reach the
recipient’s account. If it turns out that the
recipient’s details are incorrect, please contact our
support team and we’ll look right into this for you.
How do refunds work?
1. Am I charged when a refund is initiated?
No, we refund fees and the amount of transaction if the
transaction is not successful.
2. My transaction failed, got canceled, refunded - do I get
charged again when I try the transaction again?
Yes for that particular transaction. but your fees will
already have been refunded before.
3. I added the minimum amount with a card that was later
unverified. Do I get the money back?
Yes. we will refund the money back to the card where it
came from. This includes also the service charge.
How do I cancel a transaction that has been sent?
If it has not yet been delivered, get in touch with us
through our “help” button in the app.
If it has been delivered, we can’t get it back.
What’s the maximum amount that I can store on the Eversend
3000 USD, get in touch with us if you would like to
store more. We might need to do enhanced due diligence
for larger amounts.
What’s the maximum and minimum amount I can transact?
Play with the app, as there are many variations
depending on the country, payment, and delivery method.
The app will show you the amount with your chosen
I forgot my passcode, what should I do?
If you have forgotten your passcode to access the
Eversend app, tap on ‘Forgot?’ in the login page of the
app and follow the simple instructions to reset your
How do I terminate my Eversend account?
An Eversend user can terminate their account by
contacting us through the HELP function in the app or by
emailing [email protected] If you would like to close
your account you will first need to withdraw all of the
funds in all currency wallets.
However, we don’t advise closing your Eversend account
as it can take a bit of time to set up a new account
with the same mobile number. Eversend doesn’t charge you
to keep an account open that is not in use.
Inviting a friend
Please spread the word! You can easily invite your
friends to Eversend by going to the 'More' section in
the app, tapping 'Invite', and sharing in Whatsapp,
email, messenger, SMS and multiple other ways.
Please write to us at
if you have any media enquiry. We'll do our best to get
back to you as soon as possible.
Please write to us at
[email protected]if you have any partnership enquiry. We'll do our best
to get back to you as soon as possible.